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University IT has launched the Service Management Initiative to improve service experience across the Stanford community. Stanford ServiceNow will serve as the communication for the ASSU to manage customer support and service tickets. We hope to:

  1. Centralize and track conversations between student financial officers and ASSU banking and accounting staff

  2. Provide context for common banking issues, direct to FAQs, allow for scripted responses, and create queue for customer service issues

  3. Use analytics from ServiceNow tickets to improve ASSU service provision

  4. Redirect certain queries to other appropriate University departments, particularly to the Student Services Center.

  5. Use ServiceNow to process public requests through the ‘Contact Us’ section from the public for the student government branches and enterprises.


To submit a ServiceNow ticket, click here.