To assist in your FO duties, the student managers of Capital Group have created a manual, as well as several other documents. They are subject to change and do not cover all situations-- if you have specific questions about your own situation, please email us at firstname.lastname@example.org. We recommend that you download a copy for easy reference.
The checklist is a quick summary of different types of requests and general tips.
The manual is a more comprehensive document that covers specifics of requests, provides examples, and links to resources.