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FAQ

Who has access to GrantEd?

The President, Vice-President, and Financial Officer (FO) of a Voluntary Student Organization (VSO) have access to GrantEd. The FO has the responsibility to budget and manage the VSO’s finances. The President and Vice-President have the responsibility of providing secondary authorization on requests exceeding $1000 and for FO self-reimbursements. These roles all have the ability to view a VSO’s finances but the FO is the only one able to apply and modify funding requests, and submit banking requests.

 

How do I get acccess to GrantEd?

To receive GrantEd access you must be listed under the Profiles tab of your VSO's CardinalSync page. All entry fields for your SUNet information must be entered correctly. You cannot enter SUNet aliases, as this will not translate in the system to bequeath your GrantEd access.

 

I'm part of a new organization. What should I do to get started?

Once all approved with the Student Affairs and Leadership office, and you have a CardinalSync page with all of your information set up, please contact sbenton@sse.stanford.edu with your name, email, and VSO name to set up an ASSU number. You will not have a GrantEd account until this is done. Alternatively, please come into the office and we can set it up on the spot. Please have all officers also do the STARS trainings, as their access will be locked until they have done so.

 

I am getting a distribution error when I try to submit my request; how do I fix it?

To fix distribution, you need to set distribution for each payment line. When you click on the request, you'll notice that one payment line is white, while the others are tan. The line that is white is highlighted, and the distribution section on the right reflects the distribution for this highlighted line. If you click on any other line in the payment section, you'll notice that the distribution section should change, showing that the distribution section shown corresponds to the currently selected, white payment line.  PLease ensure that for each lien in the payment section, its distribution section should sum to the total for only that line. If you would like a more visual guide, please refer to the SSE GrantEd training 2A, available through STARS on Axess.

 

I completed my request; how can I check where it is in the process?

Remember that for us to process a request, its 'Request Status' must be 'Submitted', NOT 'Saved'. Saved transactions are not eligible for processing. You can check the status of a request by clicking on the request and looking at the timeline progress tracker at the top of the page below the request number.

 

Where can I check comments on my request?

You can view comments to fix returned (rejected) requests in the History tab of your request.

 

How do I enable Direct Deposit?

First, your payee must have Direct Deposit enabled in Axess. Have them log into GrantEd under the Stanford Affiliate role and select their SUNet ID on the top right of the screen. From the drop down menu, select "Opt-In for Reimbursement". Once they agree to the conditions in the subsequent pop-up window, Direct Deposit will be enabled. Note that Direct Deposit is only available to Undergraduate and Graduate Students. Postdoctoral candidates are currently unable to use this feature.

 

How do I file a Lost Receipt?

Lost Receipts are processed under Reimbursement requests. Choose either Student or Non-Student Reimbursement transaction from the 'New Payment Request’ under the ‘Payments’ bar. When you arrive at the 'Documentation' phase, the 'Document Type' pulldown menu, which has an option for 'Lost Receipt'. Choose this and then include information about the lost receipt (including details such as purchase date, the exact amount spent, items purchased, etc. if possible). Remember that reimbursements for lost receipts cannot exceed $75 and each organization is allowed only 2 lost receipts per fiscal year. The same organization member cannot be issued both of the lost receipt reimbursements (i.e. you cannot reimburse John Smith twice in the same school year via lost receipt).

 

How can my organization make a donation to an off-campus organization?

You must file a Service Payment request on-line, making it paid to the organization to which you are making the donation and attach documentaiton which includes approval from Student Activities and Leadership (SAL) or your VSO advisor and submit the approved request.

 

Who can pick up a check for my organization?

Besides the payee, the Financial Officer, Vice-President, or President of the respective VSO are permitted to pick up a check. If special circumstances require that someone else pick up a check, the Financial Officer must indicate this in the 'Description' section of the request.

 

How do I reimburse someone for an item purchased in a foreign currency?

In order to reimburse someone for an item purchased in a foreign currency, the Financial Officer must include the relevant currency and its historically accurate exchange rate (i.e. we reimburse foreign currency based on the exchange rate on the day which the purchase was made, not when the reimbursement was filed). in the 'Description' section of the request. Amounts for each piece of documentation and the total reimbursement must be listed in USD($). The following is a resource for historical exchange rates: http://www.oanda.com/convert/fxhistory

 

How can my organization receive a charitable donation?

All donations that would not be considered to be 'religious offerings' must be processed through the Office of Development. Financial Officers should contact 650-724-0627 in order to receive a charitable donation appropriately. The Office of Development is located in the Arrillaga Alumni Center at the corner of Campus Drive and Galvez Street.

 

I just submitted a check request at the ASSU/SSE office. When will the check be ready?

Check requests will typically 5-7 business days from when they are completely submitted, with all necessary documentation and authorization.

 

I just made a deposit at the ASSU/SSE office. When will the deposit post to my organization's account?

Deposits take 1-2 business days to post to the account.

 

Members of my organization need to be reimbursed for gas money. They don't have receipts because no gas was purchased on the trip, but they lost the value of the gas in their tanks. How do I reimburse them?

Gas reimbursements that do not include receipts require the following: (1) A trip itinerary (from Google Maps, Mapquest, etc) that includes the total mileage traveled, (2) A calculation of: miles driven *multiplied by* our reimbursement gas rate of .58 (for 2019) cents per mile and .545 (for 2018) in both 'Description' sections, and (3) the date(s) of travel. As with all reimbursements, you should explain the purpose of the expense, indicating how it relates to your group's activities/mission.

 

I have encountered technical errors when launching the STARS GrantEd Trainings

There are two common technical errors that stem from UIT updates to the STARS system. Follow these instructions to solve them:
 
Learners getting “Resource Could Not be Found” when launching the course.
Importance: This impacts all online courses.
Reason: Due to the recent change in how the ELM communicates with the content server – the URL change from “Axess” to “pslprd” put into effect on 11/22.
Solution: Clear Cache and Cookies. Close browser, log back in and relaunch.
              
Learners getting “Not Authorized…” when launching the course.
Reason: Session time out.
Solution: Sign-Out and then Sign-in with the link found at the top right-hand corner of Axess.
 
If neither of these solutions solve your error please contact banking@sse.stanford.edu